Crypto FAQ
Gain actionable crypto insights and accelerate growth with our AI analytics. Make data‑driven decisions for better, measurable results.
Security comes first at Touzilux. Our trading platform uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with stringent financial regulations in Taiwan and undergo regular independent audits. Funds are insured against unauthorized access, so you can trade with confidence.
- Step-by-step tutorials and 24/7 customer support
- A risk-free demo to practice with virtual funds
- Automated tools that handle the heavy lifting for you
- Start with a small amount (from just ) and build your skills as you trade.
For most regions, bank card withdrawals are processed within 1-3 business days. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Actual processing times may vary based on your bank and whether your account is verified.
We generate revenue from premium features and volume-based partnerships with exchanges—not from user fees. There are no hidden charges; you’ll always see the exact transaction amount before confirming.
Yes. Touzilux is available in most markets worldwide—currently in 98+ countries. During sign-up, select your country to confirm availability and view local payment options. As a trading platform, we comply with all applicable local regulations to keep your trading safe and compliant.
- AI-powered recommendations — Receive personalized coin suggestions aligned with your risk profile
- Pre-built portfolios - curated bundles (e.g., "Starter Pack", "DeFi Bundle")
- Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Our support team is available 24/7 via live chat and by email at info@touzilux.com. For urgent inquiries, the average response time is under 15 minutes.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC]
- Independent third-party audits conducted regularly
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Country-Specific Rules
- Automatic geo-compliance: Our trading platform adapts to your local laws and regulations
- KYC verification is required where mandated by applicable laws and regulations.
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Your Funds Are Secure
- Bank-grade security (the same level as your online banking)
- 95% of assets are securely held in cold storage (offline)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers via SEPA or SWIFT — 0% fee
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT - 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For any inquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up on a verified trading platform. If you encounter any issues with your trading partner’s support, reach out to us and we’ll work with them to resolve the matter.
Support Hours
Our customer service team is available 24/7 without interruption. In the rare event that immediate assistance isn’t available, our support specialists will respond to your request as quickly as possible.
